Last Updated: April 2026

Please read these Terms of Service (“Terms”, “Terms and Conditions”) carefully before using the HK Cricket website. These Terms form a legally binding agreement between you (“Customer”, “you”) and HK Cricket (“we”, “us”, “our”). They outline the rules for using our website and purchasing our products, as required under UK consumer and ecommerce law.

By accessing or purchasing from this website, you agree to be bound by these Terms.

1. About Us

HK Cricket
Based in Watford, Hertfordshire, UK
Email: info@hkcricket.co.uk
Phone: +44 7599 388944

As required for UK online businesses, we clearly display our company identity and contact details.

2. Use of Our Website

You agree to use this website in accordance with the following rules:

  • You must not engage in fraudulent, illegal, abusive, or harmful activity.
  • You must not attempt to disrupt or hack our website.
  • You must not copy, reproduce, or redistribute content without permission.

These are core “acceptable use” clauses recommended for UK Terms & Conditions.

3. Product Information & Availability

We make every effort to ensure all product descriptions, images, and stock levels are accurate. However:

  • Colours, weights, or materials may vary slightly due to manufacturing tolerances.
  • We reserve the right to modify or discontinue products without notice.

4. Ordering Process

By placing an order, you:

  • Confirm that all information provided is accurate and complete.
  • Agree to purchase the products in your cart under these Terms.
  • Are responsible for ensuring your payment method is authorised.

WooCommerce checkout requires clear contractual acceptance of terms.

Our acceptance of your order occurs when you receive an official confirmation email.

5. Payment Terms

We accept payment through approved methods displayed at checkout. Payment must be received in full before dispatch.

These clauses align with UK ecommerce payment requirements and WooCommerce T&C best practices.

6. Shipping & Delivery

We ship products to the destinations listed on our website.

6.1 Delivery Estimates

Delivery times are estimates only. External factors such as courier delays are outside our control.

6.2 International Orders

International customers are responsible for duties, customs fees, and import taxes.
This is recommended for UK ecommerce compliance.

7. Returns, Refunds & Cancellations

Your rights are protected under the Consumer Rights Act 2015 and Consumer Contracts Regulations.

7.1 Faulty Items

You have a 30‑day right to reject faulty goods, entitling you to a full refund.
This is legally mandatory.

7.2 Change of Mind

You have 14 days to cancel most orders from the day you receive the goods, provided they are unused and in original condition.

7.3 Custom or Personalised Items

Custom products (e.g., personalised bats) may not be eligible for return unless faulty.

8. Product Warranty

Cricket bats and equipment come with a limited manufacturer warranty that covers manufacturing defects but not improper use, water damage, or excessive impact.

9. Limitation of Liability

To the fullest extent permitted by UK law:

  • We are not liable for indirect, incidental, or consequential losses.
  • We do not exclude liability for death or personal injury caused by negligence.

These limitations follow standard permissible exclusions under UK contract law.

10. Intellectual Property

All trademarks, logos, product descriptions, photos, and website content are owned by HK Cricket.
Unauthorised copying, distribution, or commercial use is prohibited.
This is required and recommended for UK T&C documents.

11. User Accounts

You are responsible for:

  • Maintaining the confidentiality of your username and password.
  • All activity under your account.

We may suspend or terminate accounts that breach these Terms.

12. Reviews & User‑Generated Content

Under the Digital Markets, Competition and Consumers Act (DMCC) 2024, we must take reasonable steps to ensure that reviews displayed on our site are genuine.

You agree not to post:

  • Fake or misleading reviews
  • Defamatory or harmful content
  • Content you do not own or have rights to share

13. Privacy & Data Protection

Your privacy is governed by our Privacy Policy.

We comply with the UK GDPR and the Data Protection Act 2018 for all data collection and processing.

14. Cookies

We use cookies to improve website functionality.
Where required, we obtain cookie consent in accordance with the DUAA 2025 rules.

15. Age Restrictions

You must be at least 18 to purchase certain products or services if legally restricted.

16. Governing Law & Disputes

These Terms are governed by the laws of England and Wales.

Any disputes will be handled through UK courts unless alternative resolution is mutually agreed.

17. Changes to These Terms

We may update these Terms to reflect:

  • Changes to UK law
  • Changes in our business
  • Updates to our services

Any changes will be posted on this page with a revised “Last Updated” date.